Introduction
Heybaji Bet takes your privacy seriously. This Privacy Policy explains what information we collect when you use our website and services, how we use it, and how we keep it protected.
Heybaji Bet believes transparency is the foundation of trust. That is why this Privacy Policy is written in plain, clear language so you can easily understand what happens to your personal information. If anything is unclear or you have questions, please reach out to our support team.
This policy applies to all Heybaji Bet services — website browsing, account creation, playing games, deposits and withdrawals, and contacting customer support.
What information we collect
Heybaji Bet collects only the information necessary to deliver and improve our services. Below is a detailed breakdown of what we collect.
Information Provided Directly:
| Data Types | Example | When it is collected |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | During Registration and KYC Verification |
| Contact Information | Mobile number, email address | At the time of account creation |
| Financial information | BKash/Nagad number, bank account details | During Deposits and Withdrawals |
| Security Information | Password (hashed), security questions | During account creation and login |
| Communication Log | Chat history, email correspondence | Support Hours |
Automatically Collected Information:
- Device Information: Operating system, browser type and version, screen resolution.
- Network Information: IP address, internet service provider, approximate location.
- Usage Information: Pages visited and time spent, games played, and number of logins.
- Cookie and tracking data: Session cookies, preference cookies — see the Cookies section for details.
How we use your information
Heybaji Bet uses collected data only for specific, legitimate purposes. We never use your information for anything beyond the purpose for which it was collected.
- Account management: To create, verify, and secure your account.
- Service Delivery: Game management, deposit and withdrawal processing, and bonus distribution.
- Identity Verification: KYC verification to prevent fraud and money laundering.
- Contact: Sending important updates, security alerts, and transaction confirmations.
- Service Improvement: Analyzing user experience to improve the platform.
- Promotional Communications: Sending you notifications about bonuses and offers, with your consent.
- Fulfilling legal obligations: Meeting the requirements of applicable laws and regulatory authorities.
Information Sharing and Disclosure
Heybaji Bet never sells your personal information. However, data may be shared in limited circumstances necessary for operating our services.
Situations where information may be shared:
- Payment Processors: Necessary information is shared with bKash, Nagad, and banks to process deposits and withdrawals.
- Game Provider: Limited data is shared with third-party game software companies solely for the purpose of game operation.
- Legal obligations: Information may be disclosed in response to lawful requests from authorities under applicable Bangladesh law.
- Fraud Prevention: Limited information may be shared with security partners to help prevent suspicious activity.
Data Retention and Deletion
Heybaji Bet retains your data only for as long as necessary to provide our services or meet legal obligations.
Retention Period:
| Data Types | Retention Period | Reason |
|---|---|---|
| Account information | 5 years after account closure | Legal and regulatory requirements |
| Transaction History | 7 Years | Financial regulatory requirements |
| Game Log | 3 Years | Dispute Resolution and Audit |
| Support Chat | 2 Years | Quality of Service Assurance |
| Marketing Data | 30 days after opt-out | Required During System Updates |
| Cookie data | At end of session or 30 days | Improving Browsing Experience |
Once the designated retention period expires, data is securely deleted or anonymized. If you wish to have your data removed earlier, you can submit a request to our support team — however, some data may not be deletable before that period due to legal obligations.
Cookie Policy
Heybaji Bet uses cookies on its website. Cookies are small text files stored in your browser that help us recognize you and improve your experience.
Cookie types:
- Essential cookies: To maintain login sessions and ensure security. Without these, the site will not function properly.
- Functional cookies: To remember your language, layout preferences, and other settings.
- Analytics Cookies: To understand which pages are most popular and where users are running into issues.
- Security Cookies: To detect fraud and unauthorized access.
You can disable non-essential cookies through your browser settings. Please note that doing so may limit certain features.
Your Rights
As a Heybaji Bet user, you have the following rights over your own data. To exercise any of these rights, please contact our support team.
Right to Access
You may request to know what information we hold about you.
Right to Rectification
You can request corrections to any inaccurate or incomplete information.
Right to Deletion
You can request deletion of your personal data under certain conditions.
Right to Restrict Processing
You can request that data processing be restricted under certain circumstances.
Data Portability
You may request an export of your data in a standard format.
Right to opt out
You can opt out of marketing communications at any time.
Children's Privacy
Heybaji Bet strictly does not provide services to anyone under the age of 18. Our platform is intended exclusively for adults, and age verification is carried out at the time of registration.
We do not knowingly collect information from anyone under the age of 18. If a parent or guardian believes their child has created an account on our platform, please notify our support team immediately. We will close the account and delete the associated data.
Privacy Policy Changes
Heybaji Bet may update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:
- By posting a notice on the website.
- By sending a notification to your registered email.
- Via pop-up messages after login.
Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend visiting this page regularly to stay informed.
Contact & Complaints
For any privacy-related questions, complaints, or rights requests, please get in touch with us. We're available 24/7 and ready to help.
Live Chat
24/7 instant support. Average response time under 2 minutes.
Email support
[email protected] — expect a reply within 24 hours.